Floating Support Worker

  • Hours
  • 37.5 hours per week
  • Salary
  • £21,250pa
  • Location
  • Greenwich
  • Closing Date
  • 03/03/2017
    • Contract

    • Permanent
    • Scheme

    • Greenwich Young People Floating Support Service offers visiting support to young people aged between 16 and 24 in the borough of Greenwich. The service provides support to people in their own accommodation, whether this is privately rented, shared, supported housing or living with family or friends.

      We offer three different types of support:

      • Crisis Intervention – immediate, short term support to help if you are in crisis.
      • Mediation – work to help resolve issues you may have with your family that could otherwise result in you becoming homeless.
      • Independent Living Support – advice and support to help you improve your independent living skills.

      Our staff support customer’s around a range of different areas to enable them to become as independent as possible. The support includes:

      • Maintaining an tenancy with a view to moving into independent accommodation.
      • Linking in with healthcare services.
      • Reducing substance misuse and offending behaviour.
      • Budgeting and managing money and benefits.
      • Increasing social and living skills and broadening support networks.
      • Links into education, training and work opportunities.
      • Developing life skills.

      The service lasts from three months to two years and staff are available on our duty line Monday to Friday 9.00am – 7.00pm and 10.00am – 5.00pm on Saturday.

      Referrals are received through our referral gateway, 1st Base Housing.

    • Job Advert-Role Description

    • Floating Support Worker- Greenwich Young People

      Department:  Supported Housing

      Reports to:  Team Leader

      Reporting Line:  None


      • To provide and co-ordinate structured support that meets the needs of client’s who reside in Greenwich’s floating support service.
      • To provide practical and emotional support to enable customers to understand and sustain tenancies, address their individual support needs and achieve independence.
      • To actively promote meaningful occupation.

      Key Responsibilities

      • To provide individualised support to young people with a variety of support needs so that they are best able to benefit from the service being offered and are able to manage their lives more effectively and achieve personal goals.
      • To use individual Support Plans that clearly identify customers’ desired outcomes, to support each customer with the goal of addressing their substance misuse, mental health needs, independent living skills, improving their quality of life and promoting greater independence and confidence.
      • Continuously review and develop personal working practices to ensure the best possible service is provided to clients.
      • Maintain and build on the network of relationships with other agencies on which service delivery and development of customer services depends.
      • Motivate customers to sustain their tenancies successfully and develop independent living skills.
      • To facilitate customers access to, and support their engagement in, meaningful occupation activities that enhance their sense of self-worth, maximise their potential and develop their independence.
      • To develop meaningful opportunities for customers to contribute to and participate in the development of the services that they use.
      • To provide advice and information on community resources to clients; in particular, to publicise and promote culturally-specific resources individually and by use of means such as posters, leaflets and other literature.
      • To develop and facilitate group activities, events and communities for customers in order to develop skills, confidence and peer support networks; in particular, to develop opportunities for clients’ self-expression and self-development.
      • To take part in Tenant Involvement opportunities and to ensure the tenant’s views are heard in relation to tenancy/support issues.
      • To adhere to assessment and support planning guidelines.
      • To encourage customers to participate and engage with staff support by being an excellent communicator, reliable, credible, empathetic and innovative in approach.
      • To assist customers to adhere to the responsibilities of their tenancy.
      • To minimise conflict and confrontation between customers and their neighbours.
      • To promote the integration of customers into the local community.
      • To provide opportunities which enable customers to develop independent living skills.
      • To provide support and assistance to customers in achieving their personal goals and aspirations.
      • To encourage customers to recognise the benefits of additional support services related to their individual needs and assist them in accessing these services.
      • To support customers in theirdaily living tasks helping them to develop the skills needed.
      • To encourage and support customers to pursue social/recreational activities, training and employment opportunities.
      • To encourage customer participation, involvement and inclusion throughout the service. To ensure the customer's views are sought and heard in relation to organisation and support issues.
      • To involve customers in the decision making processes whereby individuals and groups take on responsibilities for themselves and others.
      • To provide basic welfare benefits advice, including referral to specialist welfare benefit advisors and liaison with benefit agencies as appropriate.
      • To be aware of the risks that customers may pose to themselves and others and to follow the Risk Assessment and Management procedure.
      • To adhere to all organisation policies and procedures, giving feedback on content where appropriate.
      • To comply with and demonstrate commitment to the organisation’s Diversity Policy, Equal Opportunities Policy. Race Equality Strategies and action plans of Family Mosaic.
      • To comply with Health and Safety guidelines(set out in the organisation’s Health and Safety Policy), and work in a safe manner reporting any unsafe acts or conditions to a member of management.
      • To keep accurate and professional records in line with the protocols of the service, this will be both written and I.T. based.
      • To maintain customer and company confidentiality.
      • To adhere to professional boundaries and the Companies Code of Conduct.
      • To maintain excellent and professional relations with customers,relatives and other stakeholders that you come into contact with.
      • To report to managers any concerns that you may have regarding the quality of the service.
      • To keep abreast of legal or statutory changes that may impact on the work of the service.
      • To provide information and reports as requested.
      • To attend meetings and reviews as required.
      • To attend any training identified and required by the company in order to carry out duties of the post.
      • To undertake other duties that are reasonably requested by senior staff.


      Personal qualities:

      • If you accept a job in Family Mosaic’s care and support services then we expect that you will be as committed to providing excellent customer service as we are – whether you are in direct contact with customers, speaking to them on the phone or dealing with internal colleagues, we expect you to meet the very highest standards of customer service at all times.
      • We expect you to be as passionate as we are about making a real difference to people’s lives, and supporting them to be as independent, safe, healthy and happy as they possibly can be.
      • You need to be kind and empathetic, and respect the individual characteristics and needs of the very diverse range of customers you’ll be dealing with. You’ll need a sense of humour, an approachable manner and the resilience to cope with a busy, challenging and emotive job.

      Experience and Knowledge:

      • Experience of providing support to individuals who are vulnerable leaving care or young homeless.
      • Experience of supporting vulnerable people to live independent lives in the community.
      • Previous experience of working within floating support services and managing caseloads across a wide geographical area.
      • A sound working knowledge of a variety of support interventions and techniques.
      • A good understanding of Supporting People and Quality Assessment Framework requirements.
      • Good knowledge of the diverse range of support needs of the customer group.
      • Good knowledge of welfare benefits and a practical understanding of tenancy law.
      • Knowledge of external statutory and community support organisations.
      • Knowledge of Risk Assessment processes(Desirable).
      • A sound understanding of Professional Boundaries (Desirable).
      • A good understanding of equal opportunities and diversity and how these relate to the support of vulnerable people.
      • Knowledge of child protection and safeguarding policies and procedures.

      Skills and Abilities:

      • Excellent administrative skills.
      • Excellent verbal and written communication skills.
      • Ability to work well in challenging situations and with customers in crisis.
      • Ability to keep accurate, up to date records.
      • Good organisational skills.
      • Ability to motivate customers and promote involvement and participation.
      • Assessment, Support Planning and Risk Assessment.

      Advocacy and liaison:

      • Ability to use relevant IT software packages (e.g. spreadsheets, word processing and databases).
      • Numeracy skills sufficient to advise service users on benefit entitlements, debt issues and household budgeting and management.
      • Able to work on own initiative, as well as a committed team player.
      • Able to plan own workload and to set and keep to priorities in order to meet performance targets and deadlines.
      • Able to respond calmly and effectively to defuse and manage conflict and crisis.
      • Have a proactive and client centred approach to customer care.

      Personal Safety:

      • Ability to consider/assess risk to clients and yourself.
      • Ability to work with clients who may present with challenging behaviour.


      • Ability to work outside of normal office hours.
    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

    • Additional Job Information

    • Further job information is available here.