Scheme Co-ordinator

  • Hours
  • 37.5 hours per week
  • Salary
  • £18,500.00 per annum
  • Location
  • Southampton
  • Closing Date
  • 26/02/2017
    • Contract

    • Permanent
    • Job Advert-Role Description

    • Department: South Region - Hampshire

      Reports to: Housing Manager South

      Reporting Line: None

      Hours: 37.5 hours per week


      • To provide a high-quality caretaking and scheme co-ordination service to schemes in the region identified by the Housing Manager
      • To ensure buildings and practices meet health and safety legislation (training will be provided)


      • Building management;
      • Undertake minor communal repairs as required; report and log other repairs to our repairs contractor/s;
      • Check and monitor the quality of contracted services (e.g.window cleaning, gardening and cleaning);
      • Ensure grounds and parking areas are maintained appropriately;
      • Liaise with utility companies to ensure accurate communal readings;
      • Provide access to the Association’s repairs and servicing contractors as necessary;
      • Check that communal equipment (including laundry and drying areas) is maintained and regularly serviced;
      • Ensure refuse disposal facilities function properly and site is free from bulky refuse;
      • Ensure aerial system is maintained and serviced;
      • Ensure communal lighting is operational and, where appropriate, change light bulbs and diffusers;
      • Operate and manage designated plant and equipment, e.g. communal heating and lighting settings;
      • Carry out supplementary cleaning duties, e.g. clearing spillages where not covered under contract arrangements;
      • Liaise and advise residents and sign post issues as necessary, and report concerns or issues to the Housing Manager.

      Health and Safety

      • Carry out regular checks of communal areas, and ensure communal areas are kept safe and without obstructions;
      • Carry out regular asset management checks on designated plant & equipment including warden call and fire safety, heating and water supply systems;
      • Ensure log book assignments are completed within timescales;
      • Undertake recommendations from Health & Safety Officer and Fire Officer to ensure compliance, adhering to Family Mosaic H&S Policies;
      • Be conversant with procedure to follow in an emergency of fire, evacuation and/or lift breakdown;
      • When on site, record & report accidents and incidents in line with H&S policy.


      • Whilst on site, maintain scheme security to guard against intruders and illegal parking.

      Other Duties

      Maintain good professional relationship with support and care staff and other Family Mosaic departments;

      Participate in team rota to maintain on site staff cover requirements;

      Attend supervision, team meetings, training and staff conference;

      Maintain appropriate written records;

      Ensure confidentiality of tenant information and maintain professional boundaries;

      In an emergency provide appropriate assistance to residents in line with guidance provided;

      Report any concerns about the welfare of residents and breaches of tenancy to Housing Management and Support Staff; 

      Be prepared to work hours outside of duty in case of emergencies,i.e. evenings and weekends;

      Carry out any other reasonable duties as requested by Manager;

      Implement Family Mosaic’s equal opportunities policy as an integral part of duties;

      Undertake any cleaning and washing requirements for guest rooms within the schemes under responsibility.

      Person Specification

      • Be adaptable and customer focussed;
      • Good listening and customer care skills;
      • Able to carry out manual tasks with practical ability;
      • Able to undertake minor repair maintenance work;
      • Some prior knowledge of Health and Safety;
      • Some prior knowledge of issues relating to housing maintenance;
      • Preferably previous experience of working with the public;
      • Preferably one year’s experience of manual working;
      • Hold a clean, current driving licence and have access to suitable vehicle;
      • Preferably IT literate;
      • The post requires a current DBS check. (This will be arranged by Family Mosaic before starting in post.)
    • Background check

    • This post is subject to an enhanced Disclosure and Barring Service check.

    • Additional Job Information

    • Further job information is available here.