Tenancy Sustainment WorkerFAM00729
Our Sutton Tenancy Sustainment service offers assistance to customers who are in need of housing-related support and who may have a range of complex support needs. This includes up to 15 Gypsy traveller families. Staff assist customers to reduce the risk of/or prevent eviction, to find more settled accommodation, to arrange aids and adaptations, to manage their tenancies, or ASB and repairs matters. We also signpost and refer customers to specialist agencies where they may have health or substance misuse needs
The service offers housing-related support regardless of the kind of accommodation customers live in: private rented, shared, supported housing, local authority housing or owned. Staff deliver support straight to customers within their home.
Department: Supported Housing
Reports to: Team Leader
Reporting Line: None
To provide and co-ordinate structured support that meets the needs of customers in Sutton;
- providing support to maintain tenancy and address support needs
- assisting customers to gain independent living skills
- preventing eviction and securing appropriate accommodation
- gaining aids and adaptations to assist in independent living
This position will require you to travel to across the borough of Sutton.
- To carry out initial assessments for referrals into the service to assess their suitability and support needs.
- To carry out person centred support planning and risk assessments with customers.
- To carry out key-working sessions with customers.
- Using individual Support Plans that clearly identify desired outcomes, to support customers’ with the goal of addressing their barriers to independence
- To cover duty and surgery slots to provide information, advice and guidance.
- To visit customer’s in their own homes.
- To assist in the delivery of the Service User Cafe
- To complete administration tasks including paperwork completion and database entry.
- Maintain and build on the network of relationships with other agencies on which service delivery and development of customer services depends
- Motivate customers’ to sustain their tenancies successfully and develop independent living skills; including reporting repairs, managing and budgeting income.
- Develop appropriate move-on options, empowering customers to access these; including Private Rented Accommodation. Supporting customers moving on from Temporary and emergency accommodation.
- To assist customers to gain aids and adaptations to their properties and to ensure that accommodation is appropriate to their individual needs
- To provide advice, guidance and practical support to assist customers to reduce rent arrears, anti-social behaviour and to reduce risk of eviction.
- Facilitate customers’ access to, and support their engagement in, meaningful occupation activities that enhance their sense of self-worth, maximise their potential and develop their independence.
- Provide advice and information on community resources to customers; in particular, to publicise and promote culturally-specific resources individually and by use of means such as posters, leaflets and other literature.
- To signpost and complete referrals to specialist services where required, including substance misuse and mental/physical health services.
- Develop and facilitate group activities, events and communities for customers in order to develop skills, confidence and peer support networks
- Take part in customer Involvement opportunities and to ensure the customer’s views are heard in relation to tenancy/support issues.
- Carry out other duties in line with the above, as requested by your line manager.
- Continuously review and develop personal working practices to ensure the best possible service is provided to customers.
- Implement the Association's equal opportunities and diversity policies as an integral part of these duties at all times.
- Demonstrable experience of providing housing related support to vulnerable peoplesupport to live independent lives in the community
- A sound working knowledge of a variety of support interventions and techniques
- A good knowledge of statutory and community services
- A good knowledge of welfare benefits and a practical understanding of tenancy law
- A good knowledge of Safeguarding Vulnerable Adults
- A good understanding of Supporting People and Quality Assessment Framework requirements
- A good understanding of equal opportunities and diversity and how these relate to the support of vulnerable people
- Assessment, Support Planning and Risk Assessment
- Advocacy and liaison
- Ability to use relevant IT software packages (e.g. spreadsheets, word processing and databases)
- Excellent written and communication skills
- Ability to set up and maintain easily accessible administrative systems and to plan own workload in order to meet customer need, performance targets and deadlines
- Ability to work with customers in crisis and chaotic situations
- Ability to engage with, motivate and encourage customers
- Able to work on own initiative, as well as a committed team player
- Have a proactive and customer centred approach to customer care.
- Ability to work outside of normal office hours.
This post is subject to an enhanced Disclosure and Barring Service check.
Further job information is available here.